Some of the older CDs have a problem where the QuickTime Viewer Installation is not launching automatically if the computer does not have QuickTime installed. However, all functions of the CDs still works. It simply takes 3 easy steps to get the QuickTime viewer installed. If your computer doesn't have QuickTime (the CD will automatically detect the status), and display a QuickTime icon that says, It appears your computer needs QuickTime, click on this icon to install QuickTime. If you click on this icon, and the installation process doesn't start, follow these three easy steps:

1) Double-click on the My Computer icon (on your desktop).
2) Right-click on your CD-drive icon (which should be labeled Ops) and left-click Open from the drop-down menu.
3) Double-left-click on QTINST~1.EXE

This will start the install process. After the installation, eject your CD from the drive and re-insert it. It will now play all of our CD workshops automatically (i.e. you only have to install QuickTime once.)

Preface: This new patent-pending "formatting" of video and multimedia employs the use of video like never before (i.e. large amounts of video files which will heavily tax the processing ability of the average computer). In order to run this CD on your computer it is imperative that your computer be a stand-alone PC (not connect to a network), and meets the minimum requirements, which are:

Pentium II processor 300 MHz
128 MB RAM
QuickTime Viewer version 4 (QuickTime 5 included on CD)
Windows 95
(These requirements constitute a computer manufactured with technology available in 1997 or later.)

More importantly, your computer must be stable (running smoothly without noticeable run errors, lock-ups, freeze-ups, or other out-of-the-ordinary quirks).

Your computer must be virus/bug free. If you have operated your computer with or without the Internet, and have NOT employed the use of a virus protection program, we highly suggest you obtain a reputable program and run the necessary virus diagnostics on your computer.

As mentioned in Question 5 dialogue: These CDs are tested on the latest, top-of-the-line computers running XP, as well as on a 1996 300 MHz computer running Windows 98 and QuickTime 5 before they are shipped. These productions have run on hundreds of thousands of computers since 2001. If the previously mentioned issues have been met, then proceed to the following FAQs.

Will installing this program mess-up or reconfigure my computer?
The only files that are transferred to your computer are the QuickTime Viewer files made by Apple Computer, Inc. They currently boast about 1 billion downloads over the last few years. Should you be concerned that the QuickTime Viewer might corrupt or reconfigure your computer, please direct your questions to www.apple.com/quicktime. Some CDs contain documents in Acrobat Reader PDF format. This program, however, does not transfer to your computer. It will initiate the software from the CD itself, enabling you to view the PDF files. Other than QuickTime Viewer, NO files are transferred to your computer (as the CD is currently configured).

Quicktime Viewer Installation
All Interactive CDs require QuickTime Viewer™ in order to view the video portion of the interactive seminars and workshops. You only need to install this program once. After doing so, all you have to do is insert all future CDs and they will run automatically. If you are not sure whether or not your computer has QuickTime Viewer™ our CD will automatically detect your computer's status. If you have the QuickTime Viewer™ program, you will be able to see and hear the videos. If you DO NOT have the QuickTime Viewer™ program, the CD will prompt you to click on the QuickTime Viewer™ icon to install the program. (This installation will install QuickTime Viewer 5.0. There is a newer version QuickTime Viewer™ 6.0 is available from www.apple.com/quicktime/download at no charge. This is a free, downloadable program from Apple Computer, Inc.) Upon clicking the icon to install QuickTime Viewer™ you will be prompted to click through a series of "Next" buttons and "I Agree" buttons. At the end of the installation process, EJECT the CD from your computer, and then reinsert it back into the drive. The program will then start automatically.

General Questions
1. When I insert my CD, absolutely NOTHING happens: Check the minimum requirements written on the inside cover of the CD sleeve and make sure your computer complies. These requirements are equal to the technology installed in computers which were manufactured in 1997 or later.

Also, try playing a music CD, or other software in order to make sure your CD drive is working properly.

2. The presentation is very small in the center of my screen, I would like to make it larger: This is a screen resolution issue. All screen resolutions vary. These presentations however, are programmed at a screen resolution of 800 x 600. Chances are, your resolution is set at a high quality rate of 1024 x 768 or 1152 X 864 or even higher. Though this gives high clarity on your monitor, the presentation may be very small. Simply lower your display settings from your current settings incrementally, until you reach an acceptable balance between presentational SIZE and video CLARITY. To change these settings, go into your Control Panel (usually found in My Computer). Click on Display and then on Settings (which is one of the five tabs found in the upper part of that window). Within the Settings window, there is a sliding button in the Screen Resolution area on which you can click n' drag left (for a lower resolution) or right (for a higher resolution).

3. I can't see the navigational buttons on the bottom (or on the side) of the presentation: This is also a screen resolution issue. Follow the instruction in the preceding item, but instead of lowering your resolution, you must INCREASE your resolution settings.

4. When I click on a button within the presentation, which should take me to the Internet, nothing happens: This technology should automatically initialize your web browser, which in most cases will prompt you to click on a "connect" button (depending on your individual ISP ( Internet Service Provider's) software configurations). There may be some ISP software config's that may ignore this auto-command (we haven't seen one yet). If this happens, exit the presentation, log on to the Internet (as you normally would), and then reinsert the CD. This should enable you to jump back and forth from the CD presentation to the Internet when you are prompted to click on these interactive buttons. If you can't access the Internet after this procedure, then your ISP software won't allow it; the software is installed improperly; or you either have a bug or a corrupted file conflicting with this command.

5. The presentation seems to lag between video clips, and has many long pauses, or the video often has to catch up in "fast motion", or the image on the video blurs and smears: The older the computer, the more these types of issues will occur. Most often, this is a RAM problem. By simply upgrading (or increasing) your RAM, you can solve this problem. RAM is fairly inexpensive, and it will increase the processing time of most of the other programs on your computer as well. On newer computers, these types of issues may be related to the QuickTime Viewer™ . To remedy this, go to www.apple.com/quicktime/download and then upgrade your QuickTime Viewer™ from 5.0 to 6.0. (This is a free program.) Question 6 also contains material that will remedy these issues.

6. While playing the CD, every so often the video picture will become slurry, with different colors flashing on the presenter. This is an indication that you are overloading (or choking) your system. Despite that fact that you have the latest, fastest computer on the market, you may also be running some of the latest and greatest computer peripherals or software that use a large portion of the memory. Processing size and power is only relative to what you have loaded onto your computer, OR what the manufacturer has pre-loaded onto your computer. Many of today's peripherals (i.e. copiers, scanners, video cards, game cards, telephonic hardware) and their associated software are demanding more processing and memory capacity. After installing these items, they automatically link-up to your Startup feature--taxing the processing power of the computer. For XP users, none of these start-up links are necessary, and most can be disabled without affecting these ancillary peripherals. To check what is attaching to your Startup function:
1. Click the Start button
2. Click Run
3. In the Run box, type in "msconfig"
4. Click on the Startup tab To free up your processing power, de-select those items that are checked. IMPORTANT: For all platforms (excluding Windows XP) check with your manufacturer, sales outlet, and or technical support of the hardware or software attaching to your startup function.

7. While playing the CD, the sound is really jumbled and doesn't function properly.
A. Check the msconfig startup function as detailed in previous question.
B. Isolate the CD-ROM drive as the problem by running the program from your hard drive. To run the program from your hard drive:

1. Insert CD into the CD-ROM drive.
2. Wait for the program to start (via the auto-launch feature)
3. When the program starts, press the Escape button (Esc) on your keyboard
4. Click on My Computer
5. When the menu for My Computer appears, RIGHT-CLICK on the icon, which represents your CD/DVD drive.
6. Click on Explore (This will expose all of the files on the CD)
7. Create a New Folder on your desktop and then click-and-drag the files from the CD into the New Folder.
8. When the file transfer is complete, close all files.
9. Open up the New Folder you created on your desktop, and click on the executable icon which looks like this: . This will launch the program from your hard drive.

C. If the sound is still jumbled after steps 1 and 2, contact your manufacturer's Technical Support department and tell them that you are: "...running QuickTime Videos from both the ROM-drive and the hard drive, but the videos sound is jumbled, and does not function properly, despite the fact that it runs on my neighbor's and work associate's computers. Why isn't my computer processing the QuickTime videos properly?" ADDITIONAL NOTE FOR MANUFACTURERS: These CDs are tested on the latest, top-of-the-line computers running XP, as well as on a 1996 300 MHz computer running Windows 98 and QuickTime 5 before they are shipped. Be aware that they may try covering up the fact that you have been sold a sub-standard processor, video card, and/or sound card.
D. Upgrade your RAM. It is extremely inexpensive to do so now, and you will be much happier with the overall processing power.
E. For the newest computers, you may wish to download QuickTime 6. It just may fit your computer configurations better than version 5. To do so, click on the following link and follow the Apple on-line instructions. www.apple.com/quicktime/download

If the above issues do not solve your problem, fill out the following form, and we will contact you within the following business day (at the latest) at the number and time you have specified.